Returns & Exchanges

AUKEY offers a 30-day money-back guarantee for any reason, ensuring you are completely satisfied with your high-performance electronics and charging solutions. All returned items must be in their original packaging and include all accessories to qualify for a full refund.

1

Initiate Your Request

Contact our support team within 30 days of purchase with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label or use a traceable carrier to send the package to our designated AUKEY service center.

4

Receive Your Refund

Once our technicians inspect the returned product, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing